NHTSA 19V787000Manufacturer no. 2019120008
Communication
- Report received by NHTSA
- November 1, 2019
- Owner notification
- December 23, 2019
- Recall initiated by
- Manufacturer
- Units potentially affected
- 24,226 (whole campaign)
- Build dates listed for the 2016 Mercedes-Benz CLS
- January 20, 2012 – October 6, 2016
- Model names in the NHTSA record
- CLS 400, CLS 550, CLS 63S
Defect summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Safety risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Notes in the NHTSA record
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Source: NHTSA recall 19V787000, filed by Mercedes-Benz USA, LLC.. View the campaign on NHTSA.gov