NHTSA 18V800000Manufacturer no. R39917
Electrical System › Software
- Report received by NHTSA
- November 13, 2018
- Owner notification
- December 26, 2018
- Recall initiated by
- Manufacturer
- Units potentially affected
- 17,548 (whole campaign)
- Build dates listed for the 2018 Volvo XC40 / EX40
- March 24, 2016 – November 1, 2018
- Model names in the NHTSA record
- XC40
Defect summary
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Safety risk
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
Notes in the NHTSA record
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Source: NHTSA recall 18V800000, filed by Volvo Car USA LLC. View the campaign on NHTSA.gov