NHTSA 24V797000Manufacturer no. N242454440
Power Train › Automatic Transmission › Control Module › Software
- Report received by NHTSA
- October 24, 2024
- Owner notification
- December 12, 2024
- Recall initiated by
- Manufacturer
- Units potentially affected
- 463,295 (whole campaign)
- Model names in the NHTSA record
- SIERRA 2500, SIERRA 3500
Components: Power Train › Automatic Transmission › Control Module › Software; Power Train › Automatic Transmission › Fluid/Lubricant › Valves/Valve Body
Defect summary
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Safety risk
Rear wheel lock-up can increase the risk of a crash.
Remedy
Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
Notes in the NHTSA record
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Source: NHTSA recall 24V797000, filed by General Motors, LLC. View the campaign on NHTSA.gov